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Social Media and Handling Negative Comments About your Business PART 2 of 4

October 31, 2013

e. The nicer you are, the better

Although some negative feedback may not be necessarily true or fixable, show that you care about the customer’s opinion and you want to help. If you disagree with the feedback, it won’t get you very far.

Different kinds of client feedback

 

There are different types of negative feedback. These include feedback about a problem that needs fixing, and feedback where people are just being antagonistic and you can’t do anything about it. Spotting the type of feedback will determine on how you should respond.

a. A direct problem: A customer may have a problem with your product or conduction of service. Although this could impact a business’s credibility negatively, but it can also be a learning experience. If a problem is presented to a business, do what you can to address it.

b. A representative’s character: Even though some feedback and complaints may not put any restraints on a business’s reputation, the issue the customer brings up may be important, and you have a disappointed customer.

c. Don’t take everything personally: Sometimes, criticisms come with advice that can benefit the business in the future. If you receive negative feedback with a few suggestions on how to solve the problem, you should consider this to prevent any more future complaints.

How to react and reply

The first step was identifying the type of response you receive from your customers. Next, you have to choose the correct way to address the critics. How you respond can determine how your customers see your business, which is very important. Always stay upbeat and be open minded to any criticism, especially if it is constructive.

a. A direct problem: You must absolutely respond to this sort of criticism. Whether your response is public or more universal and personal depends on what the issue is and the amount of people that it is affecting. It does not matter what the issue is. Someone like you, a business person, should show that you are proceeding with steps to fix whatever the problem could be. At times the criticism happens to be a result of an anticipated problem rather than an actual one. When that type of problem occurs, even then should criticism be consulted. When that kind of situation happens, you should thank the client for the advice and ask if they would like to know why the problem has occurred.

b. A representative’s character: When it comes to merited attacks, you can’t let your feelings get in the way of an optimistic response and a quick response. These are harder for businesses to deal with because some feel as if they’re being attacked personally.

c. Don’t take everything personally: When a customer leaves their ideas or possible improvements, a business may not always agree. In order to show your loyalty

To Be Continued…

Filed Under: News Tagged With: Comp, Feedback, Fix, Fixing, Media, Negative, OMA, Social, Solutions

Social Media and Handling Negative Comments About your Business PART 1 of 4

October 31, 2013

OMA-Comp-Negative-FeedbackSocial Media and Dealing with Negative Remarks about Your Place of Business

Social media is convenient when it comes to receiving and tending to complaints and negative feedback. Constructive criticism isn’t the end of the world, and a successful business knows how to respond to this in the right way.

The larger the business is and the more data you put out for everyone to see, the more people will talk about it. Their views can be easily spread by means of social media, and these feedbacks should be accepted and learned from.

Loyalty to a business is very important. Social media allows for the customers to communicate with the business and vice versa. This helps create a personal connection between the business and consumer and can help promote the legitimacy of the company.

With the easy communication between a business and its customers, it unfortunately makes it easier for the customers to give negative feedback. Tending to the negative feedback should be immediate and should be done in a righteous manner.

This is how you can righteously deal with negative feedback:

a. Brand observation

If you see how often and see the location of where your brand is mentioned, you can find negative feedback much more quickly and you can deal with it immediately.

b. Turning negatives into positives

The faster you respond to negative feedback, the better. Leaving negative feedback unattended could cause the problem they have to spread. Negative feedback should be responded to, even if there is no fix for their complaint, to assure the customers that you are doing everything you can.

c. Take the truth into account

A business has to be able to admit when it is wrong if the negative feedback it receives is true. If it doesn’t, it could damage the reputation of the business and lose the customers trust.

d. Stay level-headed

Don’t take negative feedback personally. Rather than reacting emotionally, react by fixing the problem and learn from the feedback.

PART 2 COMING SOON

Filed Under: News Tagged With: Blogging, Internet, Media, Services, Social, social media, Video, website design, website development

Mobile Stats 2013 and Why It’s Important to Build Websites That Are Mobile-Friendly

August 8, 2013

Mobile Stats 2013
Mobile is the current hotspot for getting noticed. Mobile is everywhere. The utilization of cell phone and mobile devices to surf the internet have seen a dramatic adoption rate within the last 5 years. View some stats below to see why it is important to invest in mobile friendly website.

  • 58% of all US consumers already own a smartphone. (Source: comScore)
  • Over 1.2 billion people access the web from their mobile devices. (Source: Trinity Digital Marketing)
  • Global mobile traffic now accounts for 15% of all Internet traffic. Internet Trends 2013
  • No one screen size has more than 20% of the market share. Mobify Research & Development
  • 61% of people have a better opinion of brands when they offer a good mobile experience. (Source: Latitude)
  • 60% of mobile shoppers use their smartphones while in a store, and another 50% while on their way to a store.(Source: Deloitte Digital)
  • 90% of people move between devices to accomplish a goal, whether that’s on smartphones, PCs, tablets or TV. (Source: Google)
  • Almost half a billion tablets will ship in 2013 and 2014 alone. Gartner
  • Tablet users spend 50% more than PC users. (Source: Adobe)
  • 25.85% of all emails are opened on mobile phones, and 10.16% are opened on tablets. Knotice
  • Mobile-based searches make up one quarter of all searches. The Search Agency
  • 95% of smartphone users have searched for local info. Google
  • Every 100ms increase in load time decreases sales by 1%. Amazon

Filed Under: News Tagged With: Detroit Tech, Social, social media, web design, Web Site, website development, website redesign

Social Media and how it’s changing the way we communicate

June 26, 2013

OMAComp Social MediaOver the course of the past decade or so, social media has begun to play a bigger and bigger role in our everyday lives. As a society, we’ve realized just how connected we have become through working together via Twitter, Blogging and your local Wi-Fi enabled Starbucks. Here are some interesting stories just over the past week or so showing you how critical and significant sharing that post or photo you took can be.

New York Yankee Alex Rodriquez or “A-Rod” as he’s known to his fan-base, recently came under fire by team manager Brian Cashman for tweeting something a little prematurely. Rodriguez, who is currently rehabbing after hip surgery, recently tweeted that the doctors told him he can play baseball again soon. After having read this, Cashman personally called Alex telling him to watch what he says. A-Rod’s excitement is understandable to a certain degree, but you still have to be careful with what you say on social outlets, especially Twitter. People can take your tweeted words and before you know it, you have an overnight phenomenon on your hands that you did not intend to have. Here’s hoping A-rod keeps his Instagram videos in the dugout to a minimum this season.

Another recent story is that of Rusty the bear’s great escape. The red panda escaped from the National Zoo in Washington D.C. sometime between Monday night and Sunday morning. The kicker is that the zoo released the information on the social staple Twitter, and within a few hours there had been tens of thousands of retweets asking for the rescue of this little guy. Pictures and sightings were also being shred. Rusty was eventually caught a little bit after 2 o’clock p.m. the same day over half a mile away from the Zoo, and it was all thanks to the locals of the capital working together through a website.

Whether it’s posting a bland status update, tracking and finding bad people, or just retweeting a celebrity, Social Media has changed the way we communicate as a whole. Understanding when and when to not post is key in many cases. It might be too early to tell whether or not it’s the right way to do things, but for the time being, social media is king. Who knows what going to be next.

Filed Under: News, SEO Tagged With: Media, OMA Comp, Social

Apple WWDC 2013 – New iOS, Mac Pro, Buzz

June 11, 2013

On Monday at its annual Worldwide Developer’s Conference (WWDC),New iOS 7 for Iphone, coming out later this year. Apple unveiled a number of upcoming upgrades for various products that we’ll be seeing later this year. One of the more subtle announcements was that of the Mac Book Air. All around there were upgrades you’d expect coming from Apple around this time. With an all new, flash-based memory model, the new Mac Book airs will be faster than ever before. Better battery life, WI-Fi reception, and processors are also in line for the new Mac Book Airs.

On the more exciting side of things, Apple also gave a sneak peek of its newest powerhouse computer, the mac pro. Sporting a revolutionary cylindrical design, the computer uses unified thermal cooling at its center, where it is blown out through the top by a large fan. This is the almighty Mac Pro, so you’d better believe Apple didn’t skimp out on its upgrades – everything is pretty much double from its predecessor, giving you the most powerful Mac Pro the market has ever seen. Expect to see it out in the fall sometime.

Another big hit during the keynote was the upgrade of Apple’s mobile UI, iOS. The iOS 7 was a real breathe of fresh air compared to a rather stagnant aesthetic between the last few updates to the software. An all new minimal, modular grid system has everything more unified than ever. We’ll wait and see if third party developers follow suit with what they’ve done. I have a feeling they’ll keep making the crappy icons they’ve always made, but at least Apple gave an effort. Another new feature is the control center, a swipe-up addition that, you guessed it, allow you to control everything from the WI-Fi to the brightness. Airdrop is also an exciting new innovation, allowing fellow I Phone users to share files wirelessly. This is also due to be out later in the year.

Innovate much? Apple really seems to have taken the remarks of their critics to heart, showing them that they can in fact re-invent themselves, product by product. As exciting as their keynotes have become (I feel like I’m watching a magic show sometimes), let’s hope that the products themselves hold up to the Cupertino computer company’s name.

Filed Under: News Tagged With: Apple, Comp, Computers, OMA, Technology

Life, work, and how mobile phones are changing both

June 3, 2013

Treat your phone as you would your computerAs life and work blur into one another more and more every day, it’s important to consider how we can better prepare ourselves, and our devices, to better be in cohesion with one another. Losing a mobile phone or tablet can be detrimental to one’s privacy, and potentially their client’s if precautions have not been taken to hide such information in an event such as this. Roughly $30 billion dollars’ in mobile phones go missing every year, and as much as 70% of those phones aren’t password protected. Just imagine all of the information on those phones that can possibly be stolen and used at the original owner’s expense? Imagine walking into work and realizing you phone isn’t in your pocket. Is it in the car? Is it at home? Did you lose it?

It used to be primarily desktop computers hackers were after, but that doesn’t seem to be the case anymore. Mobile phones are now being targeted more and more by hackers and it is becoming increasingly alarming. What they do is attack from an external network, and they then breach data files with valuable information such as an address of credit card number.It isn’t just one party that’s always guilty. At times it is that of a fellow employee, of even an employer. While it might not be released intentionally, companies tend to release large amounts of data out into the world through all of their outlets and devices. This makes them that much more vulnerable to some of that information being stolen and used. Having a set group of people that manage and maintain such a system can make these kinds of situations a thing of the past.

Malware and illegitimate programs are becoming extremely common amongst mobile phone users. Download the wrong app and boom; you’ve successfully downloaded Malware onto your phone. This also makes your phone susceptible to data extraction, handing your friends and contacts to phishers and scammers.
Ultimately, what is needed is an all-device-dashboard, so if your phone is stolen or compromised in any way, you can go back and erase anything of value. Client records, bank statements, social security numbers – the devices we carry are truly becoming part of us in more ways than we realize. It’s about time we start treating it as such.

Filed Under: News Tagged With: Mobile, Phones, Technology, Website

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