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Social Media and Handling Negative Comments About your Business PART 4 of 4

By checking and answering to your clients you are creating good bonds and providing great customer service for your clients.OMA-Comp-Positive-Feedback

Since social media is extremely public these days, you are letting your clients see how good of a job you are doing for other people. With showing people how good you are doing through social media you are establishing a good brand reputation and showing that your company is a social business.

Everyone likes to think that they run a terrific business, but that is not true every business has its flaws. By being open minded to your customer complaints allows you to notice problems that you wouldn’t have noticed on your own.

Noticing your business’s problems can help prevent issues in the future.

 Remember…

Social media can help your business blossom. Acknowledgment of rational criticisms can be benign by making your reputation grow and making your business out to be social.

What can you say about feedback on social media? How do you respond and why? Let us know!

Social Media and Handling Negative Comments About your Business PART 2 of 4

e. The nicer you are, the better

Although some negative feedback may not be necessarily true or fixable, show that you care about the customer’s opinion and you want to help. If you disagree with the feedback, it won’t get you very far.

Different kinds of client feedback

 

There are different types of negative feedback. These include feedback about a problem that needs fixing, and feedback where people are just being antagonistic and you can’t do anything about it. Spotting the type of feedback will determine on how you should respond.

a. A direct problem: A customer may have a problem with your product or conduction of service. Although this could impact a business’s credibility negatively, but it can also be a learning experience. If a problem is presented to a business, do what you can to address it.

b. A representative’s character: Even though some feedback and complaints may not put any restraints on a business’s reputation, the issue the customer brings up may be important, and you have a disappointed customer.

c. Don’t take everything personally: Sometimes, criticisms come with advice that can benefit the business in the future. If you receive negative feedback with a few suggestions on how to solve the problem, you should consider this to prevent any more future complaints.

How to react and reply

The first step was identifying the type of response you receive from your customers. Next, you have to choose the correct way to address the critics. How you respond can determine how your customers see your business, which is very important. Always stay upbeat and be open minded to any criticism, especially if it is constructive.

a. A direct problem: You must absolutely respond to this sort of criticism. Whether your response is public or more universal and personal depends on what the issue is and the amount of people that it is affecting. It does not matter what the issue is. Someone like you, a business person, should show that you are proceeding with steps to fix whatever the problem could be. At times the criticism happens to be a result of an anticipated problem rather than an actual one. When that type of problem occurs, even then should criticism be consulted. When that kind of situation happens, you should thank the client for the advice and ask if they would like to know why the problem has occurred.

b. A representative’s character: When it comes to merited attacks, you can’t let your feelings get in the way of an optimistic response and a quick response. These are harder for businesses to deal with because some feel as if they’re being attacked personally.

c. Don’t take everything personally: When a customer leaves their ideas or possible improvements, a business may not always agree. In order to show your loyalty

To Be Continued…

Apple WWDC 2013 – New iOS, Mac Pro, Buzz

On Monday at its annual Worldwide Developer’s Conference (WWDC),New iOS 7 for Iphone, coming out later this year. Apple unveiled a number of upcoming upgrades for various products that we’ll be seeing later this year. One of the more subtle announcements was that of the Mac Book Air. All around there were upgrades you’d expect coming from Apple around this time. With an all new, flash-based memory model, the new Mac Book airs will be faster than ever before. Better battery life, WI-Fi reception, and processors are also in line for the new Mac Book Airs.

On the more exciting side of things, Apple also gave a sneak peek of its newest powerhouse computer, the mac pro. Sporting a revolutionary cylindrical design, the computer uses unified thermal cooling at its center, where it is blown out through the top by a large fan. This is the almighty Mac Pro, so you’d better believe Apple didn’t skimp out on its upgrades – everything is pretty much double from its predecessor, giving you the most powerful Mac Pro the market has ever seen. Expect to see it out in the fall sometime.

Another big hit during the keynote was the upgrade of Apple’s mobile UI, iOS. The iOS 7 was a real breathe of fresh air compared to a rather stagnant aesthetic between the last few updates to the software. An all new minimal, modular grid system has everything more unified than ever. We’ll wait and see if third party developers follow suit with what they’ve done. I have a feeling they’ll keep making the crappy icons they’ve always made, but at least Apple gave an effort. Another new feature is the control center, a swipe-up addition that, you guessed it, allow you to control everything from the WI-Fi to the brightness. Airdrop is also an exciting new innovation, allowing fellow I Phone users to share files wirelessly. This is also due to be out later in the year.

Innovate much? Apple really seems to have taken the remarks of their critics to heart, showing them that they can in fact re-invent themselves, product by product. As exciting as their keynotes have become (I feel like I’m watching a magic show sometimes), let’s hope that the products themselves hold up to the Cupertino computer company’s name.