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Social Media and Handling Negative Comments About your Business PART 3 of 4

OMA-Comp-Negative-Feedback-3customers, you should at least consult the issue positively. Thanking them would also be helpful.

What you can take from all of this

As your business expands, you will gain more customers; hence, more opinions and feedback. What a business does with this feedback dictates the character of the business. The feedback could either be accepted and lead to changes, or ignored and forgotten.

There are businesses who avoid using social media because they wouldn’t know how to handle the negative feedback the right way. Social media offers a lot of ideas for improvement, and not all of these ideas have to be used. It helps to keep your options open.

Negative feedback is inevitable. Just because some businesses don’t want to use social media and see criticism publicly, doesn’t mean that the negativity isn’t out there.

Listening to your customers and making changes in their favor can help gain major company supporters. Customers love a business who cares about what they have to say.

 A 40/100 is better than a 0/100

The people who keep quiet and don’t give feedback aren’t being as involved as those customers who point out flaws. Disinterest is worse than concern.

Complaints are just another part of owning a business. There are always going to be customers that aren’t fully pleased.

Acknowledging the concerns of customers can turn them from judgmental to spokespeople who only praise your business. Ignoring them can either not to do anything at all or make things worse. Getting a customer to support your organization can help with the development of it.

 Social media is making customer interaction that much more important

These days, if clients have a question or complaint, there is a greater chance for them to contact you using social media, instead of email phone or using a contact on your site.

Apple WWDC 2013 – New iOS, Mac Pro, Buzz

On Monday at its annual Worldwide Developer’s Conference (WWDC),New iOS 7 for Iphone, coming out later this year. Apple unveiled a number of upcoming upgrades for various products that we’ll be seeing later this year. One of the more subtle announcements was that of the Mac Book Air. All around there were upgrades you’d expect coming from Apple around this time. With an all new, flash-based memory model, the new Mac Book airs will be faster than ever before. Better battery life, WI-Fi reception, and processors are also in line for the new Mac Book Airs.

On the more exciting side of things, Apple also gave a sneak peek of its newest powerhouse computer, the mac pro. Sporting a revolutionary cylindrical design, the computer uses unified thermal cooling at its center, where it is blown out through the top by a large fan. This is the almighty Mac Pro, so you’d better believe Apple didn’t skimp out on its upgrades – everything is pretty much double from its predecessor, giving you the most powerful Mac Pro the market has ever seen. Expect to see it out in the fall sometime.

Another big hit during the keynote was the upgrade of Apple’s mobile UI, iOS. The iOS 7 was a real breathe of fresh air compared to a rather stagnant aesthetic between the last few updates to the software. An all new minimal, modular grid system has everything more unified than ever. We’ll wait and see if third party developers follow suit with what they’ve done. I have a feeling they’ll keep making the crappy icons they’ve always made, but at least Apple gave an effort. Another new feature is the control center, a swipe-up addition that, you guessed it, allow you to control everything from the WI-Fi to the brightness. Airdrop is also an exciting new innovation, allowing fellow I Phone users to share files wirelessly. This is also due to be out later in the year.

Innovate much? Apple really seems to have taken the remarks of their critics to heart, showing them that they can in fact re-invent themselves, product by product. As exciting as their keynotes have become (I feel like I’m watching a magic show sometimes), let’s hope that the products themselves hold up to the Cupertino computer company’s name.

Life, work, and how mobile phones are changing both

Treat your phone as you would your computerAs life and work blur into one another more and more every day, it’s important to consider how we can better prepare ourselves, and our devices, to better be in cohesion with one another. Losing a mobile phone or tablet can be detrimental to one’s privacy, and potentially their client’s if precautions have not been taken to hide such information in an event such as this. Roughly $30 billion dollars’ in mobile phones go missing every year, and as much as 70% of those phones aren’t password protected. Just imagine all of the information on those phones that can possibly be stolen and used at the original owner’s expense? Imagine walking into work and realizing you phone isn’t in your pocket. Is it in the car? Is it at home? Did you lose it?

It used to be primarily desktop computers hackers were after, but that doesn’t seem to be the case anymore. Mobile phones are now being targeted more and more by hackers and it is becoming increasingly alarming. What they do is attack from an external network, and they then breach data files with valuable information such as an address of credit card number.It isn’t just one party that’s always guilty. At times it is that of a fellow employee, of even an employer. While it might not be released intentionally, companies tend to release large amounts of data out into the world through all of their outlets and devices. This makes them that much more vulnerable to some of that information being stolen and used. Having a set group of people that manage and maintain such a system can make these kinds of situations a thing of the past.

Malware and illegitimate programs are becoming extremely common amongst mobile phone users. Download the wrong app and boom; you’ve successfully downloaded Malware onto your phone. This also makes your phone susceptible to data extraction, handing your friends and contacts to phishers and scammers.
Ultimately, what is needed is an all-device-dashboard, so if your phone is stolen or compromised in any way, you can go back and erase anything of value. Client records, bank statements, social security numbers – the devices we carry are truly becoming part of us in more ways than we realize. It’s about time we start treating it as such.