OMA Comp

Web Design & Development

reputation

Online Reviews

OMA Comp Online Reviews

Your online reputation can greatly impact your business both positively and negatively. Ask yourself the following questions to discover your awareness of your online reviews and if you optimally manage this process.

  • Are you aware of all of your online reviews?
  • Can you list all sites where you have reviews?
  • Do you have a process to monitor and manage your online reviews?
  • Do you respond to your online reviews?
  • Do you and your employees consistently ask for reviews?

If the answer is no to any of these questions, contact OMA Comp to learn how we can help you better manage your reputation.

“KNOWLEDGE IS POWER” ASK OMA COMP

Ask OMA Comp

Every day, we are asked great questions from our customers to learn more about what we do so they can apply this information to help their own business. We want to provide an open forum to share your questions regarding optimization, social media, reputation, website, computer or IT so that you can receive the answers to serve you and share this knowledge with all of our readers. One of our experts will choose a question and post the answer in our next newsletter. Ask OMA Comp.

Social Media and Handling Negative Comments About your Business PART 3 of 4

OMA-Comp-Negative-Feedback-3customers, you should at least consult the issue positively. Thanking them would also be helpful.

What you can take from all of this

As your business expands, you will gain more customers; hence, more opinions and feedback. What a business does with this feedback dictates the character of the business. The feedback could either be accepted and lead to changes, or ignored and forgotten.

There are businesses who avoid using social media because they wouldn’t know how to handle the negative feedback the right way. Social media offers a lot of ideas for improvement, and not all of these ideas have to be used. It helps to keep your options open.

Negative feedback is inevitable. Just because some businesses don’t want to use social media and see criticism publicly, doesn’t mean that the negativity isn’t out there.

Listening to your customers and making changes in their favor can help gain major company supporters. Customers love a business who cares about what they have to say.

 A 40/100 is better than a 0/100

The people who keep quiet and don’t give feedback aren’t being as involved as those customers who point out flaws. Disinterest is worse than concern.

Complaints are just another part of owning a business. There are always going to be customers that aren’t fully pleased.

Acknowledging the concerns of customers can turn them from judgmental to spokespeople who only praise your business. Ignoring them can either not to do anything at all or make things worse. Getting a customer to support your organization can help with the development of it.

 Social media is making customer interaction that much more important

These days, if clients have a question or complaint, there is a greater chance for them to contact you using social media, instead of email phone or using a contact on your site.