Social Media and Handling Negative Comments About your Business PART 4 of 4October 31, 2013 By EditorBy checking and answering to your clients you are creating good bonds and providing great customer service for your clients.Since social media is extremely public these days, you are letting your clients see how good of a job you are doing for other people. With showing people how good you are doing through social media you are establishing a good brand reputation and showing that your company is a social business.Everyone likes to think that they run a terrific business, but that is not true every business has its flaws. By being open minded to your customer complaints allows you to notice problems that you wouldn’t have noticed on your own.Noticing your business’s problems can help prevent issues in the future. Remember…Social media can help your business blossom. Acknowledgment of rational criticisms can be benign by making your reputation grow and making your business out to be social.What can you say about feedback on social media? How do you respond and why? Let us know!
Social Media and Handling Negative Comments About your Business PART 3 of 4October 31, 2013 By Editorcustomers, you should at least consult the issue positively. Thanking them would also be helpful.What you can take from all of thisAs your business expands, you will gain more customers; hence, more opinions and feedback. What a business does with this feedback dictates the character of the business. The feedback could either be accepted and lead to changes, or ignored and forgotten.There are businesses who avoid using social media because they wouldn’t know how to handle the negative feedback the right way. Social media offers a lot of ideas for improvement, and not all of these ideas have to be used. It helps to keep your options open.Negative feedback is inevitable. Just because some businesses don’t want to use social media and see criticism publicly, doesn’t mean that the negativity isn’t out there.Listening to your customers and making changes in their favor can help gain major company supporters. Customers love a business who cares about what they have to say. A 40/100 is better than a 0/100The people who keep quiet and don’t give feedback aren’t being as involved as those customers who point out flaws. Disinterest is worse than concern.Complaints are just another part of owning a business. There are always going to be customers that aren’t fully pleased.Acknowledging the concerns of customers can turn them from judgmental to spokespeople who only praise your business. Ignoring them can either not to do anything at all or make things worse. Getting a customer to support your organization can help with the development of it. Social media is making customer interaction that much more importantThese days, if clients have a question or complaint, there is a greater chance for them to contact you using social media, instead of email phone or using a contact on your site.
Mobile Stats 2013 and Why It’s Important to Build Websites That Are Mobile-FriendlyAugust 8, 2013 By Editor Mobile is the current hotspot for getting noticed. Mobile is everywhere. The utilization of cell phone and mobile devices to surf the internet have seen a dramatic adoption rate within the last 5 years. View some stats below to see why it is important to invest in mobile friendly website.58% of all US consumers already own a smartphone. (Source: comScore)Over 1.2 billion people access the web from their mobile devices. (Source: Trinity Digital Marketing)Global mobile traffic now accounts for 15% of all Internet traffic. Internet Trends 2013No one screen size has more than 20% of the market share. Mobify Research & Development61% of people have a better opinion of brands when they offer a good mobile experience. (Source: Latitude)60% of mobile shoppers use their smartphones while in a store, and another 50% while on their way to a store.(Source: Deloitte Digital)90% of people move between devices to accomplish a goal, whether that’s on smartphones, PCs, tablets or TV. (Source: Google)Almost half a billion tablets will ship in 2013 and 2014 alone. GartnerTablet users spend 50% more than PC users. (Source: Adobe)25.85% of all emails are opened on mobile phones, and 10.16% are opened on tablets. KnoticeMobile-based searches make up one quarter of all searches. The Search Agency95% of smartphone users have searched for local info. GoogleEvery 100ms increase in load time decreases sales by 1%. Amazon