There is nothing more frustrating than when your computer begins to malfunction or simply stops working. Whether you are simply using your computer to check your email and play games, go shopping, or to earn a living, no one really takes the time to teach you how to troubleshoot it. There are a few simple I.T. tips and tricks you can use to help diagnose your problems or more importantly to help you know what information should be given to your tech support personnel so that they can make the correct diagnosis.
Take a Screenshot
Now this may seem a bit silly as it is not always going to be possible to take a screenshot if your computer fails or locks up. However, when it comes to useful I.T. tips and tricks this may be one of the best. Although you might think you can remember what was on your screen the moment your computer failed, a copy of it will make it much easier for your IT technician to fix the problem. If for any reason you cannot capture an actual screenshot, you can always take a picture using a good digital camera and send it along with your service ticket.
Keep a List
When your computer starts to act up, it can be easy to ignore the simple little warning signs. However, it may not take long before small problems grow into larger ones. Following this the bigger problems will grow until your computer stops working altogether. Another one of the hottest I.T. tips and tricks is to keep a journal of the issues that pop up as you encounter them. This way when you do finally decide to contact your I.T. department you have a “shopping list” of problems including what happened, when it happened, and how often each of the problems occurred. This along with a good screenshot may be among the best possible tools you can give the technician to help him diagnose and repair the problem restoring your computer back to full working order.
OMA Comp wants you to go about your day without a hitch. If you’re having any trouble with your computers please call OMA Comp today at (248)-616-3057 or visit us at www.omacomp.com and we’ll help you in any way we can.
