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Dean Chiropractic Website Design and Optimization
WEBSITES ARE NOT CREATED EQUAL
OMA Comp designs all of our website with search engine optimization in mind to further increase your advertising and marketing opportunities. We also have social media packages to advance your SEO for both organic and paid campaigns. Contact us and give us a call at 248-616-3057 to find out more about how we can help your business succeed.
New Website for 707 East
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Social Media and Handling Negative Comments About your Business PART 3 of 4
customers, you should at least consult the issue positively. Thanking them would also be helpful.
What you can take from all of this
As your business expands, you will gain more customers; hence, more opinions and feedback. What a business does with this feedback dictates the character of the business. The feedback could either be accepted and lead to changes, or ignored and forgotten.
There are businesses who avoid using social media because they wouldn’t know how to handle the negative feedback the right way. Social media offers a lot of ideas for improvement, and not all of these ideas have to be used. It helps to keep your options open.
Negative feedback is inevitable. Just because some businesses don’t want to use social media and see criticism publicly, doesn’t mean that the negativity isn’t out there.
Listening to your customers and making changes in their favor can help gain major company supporters. Customers love a business who cares about what they have to say.
A 40/100 is better than a 0/100
The people who keep quiet and don’t give feedback aren’t being as involved as those customers who point out flaws. Disinterest is worse than concern.
Complaints are just another part of owning a business. There are always going to be customers that aren’t fully pleased.
Acknowledging the concerns of customers can turn them from judgmental to spokespeople who only praise your business. Ignoring them can either not to do anything at all or make things worse. Getting a customer to support your organization can help with the development of it.
Social media is making customer interaction that much more important
These days, if clients have a question or complaint, there is a greater chance for them to contact you using social media, instead of email phone or using a contact on your site.
Social Media and Handling Negative Comments About your Business PART 1 of 4
Social Media and Dealing with Negative Remarks about Your Place of Business
Social media is convenient when it comes to receiving and tending to complaints and negative feedback. Constructive criticism isn’t the end of the world, and a successful business knows how to respond to this in the right way.
The larger the business is and the more data you put out for everyone to see, the more people will talk about it. Their views can be easily spread by means of social media, and these feedbacks should be accepted and learned from.
Loyalty to a business is very important. Social media allows for the customers to communicate with the business and vice versa. This helps create a personal connection between the business and consumer and can help promote the legitimacy of the company.
With the easy communication between a business and its customers, it unfortunately makes it easier for the customers to give negative feedback. Tending to the negative feedback should be immediate and should be done in a righteous manner.
This is how you can righteously deal with negative feedback:
a. Brand observation
If you see how often and see the location of where your brand is mentioned, you can find negative feedback much more quickly and you can deal with it immediately.
b. Turning negatives into positives
The faster you respond to negative feedback, the better. Leaving negative feedback unattended could cause the problem they have to spread. Negative feedback should be responded to, even if there is no fix for their complaint, to assure the customers that you are doing everything you can.
c. Take the truth into account
A business has to be able to admit when it is wrong if the negative feedback it receives is true. If it doesn’t, it could damage the reputation of the business and lose the customers trust.
d. Stay level-headed
Don’t take negative feedback personally. Rather than reacting emotionally, react by fixing the problem and learn from the feedback.
PART 2 COMING SOON